Privacy Policy

V.20190605

Dizzy Duck Ltd and Erin’s World Frames are trading names of Dizzy Duck Ltd with a principle trading address of The Jam Pot, 41A Marshall Terrace, Gilesgate, Durham, DH1 5QA, Incorporated in England, Company Number: 06280900. Registered Office: Priory View, Hallgarth Manor Farm, Hight Pittington, County Durham DH6 1RE

This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website.

Dizzy Duck Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

What we collect

We may collect the following information:

• name and job title
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

How do we collect your data?

You directly provide Dizzy Duck Ltd with most of the data we collect. We collect data and process data when you:

• Register online or place an order for any of our products or services.
• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
• Use or view our website via your browser’s cookies.
• Make payment by credit or debit card.

We may indirectly collect information about you from

• credit reference agencies
• companies house
• web search engines.

 

What we do with the information we gather

Registration & contact forms

• We require this information to understand your needs and provide you with a better service, and to allow our users to access the company websites and use all the available features.
• In order to fully manage a registered trade account, Dizzy Duck Ltd may collect without limitation information relating credit referencing.

Purchases

If you wish to purchase any product or service made available through our website (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.

We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction is suspected.

 

Payment Information Collection and Use

We do not store credit card details, nor do we share customer details with any 3rd parties. All payment and transaction information is handled by PayPal, SagePay, iZettle and GoCardless, you can read their respective policy terms here: PayPal, SagePay, iZettle & GoCardless.

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your email address, name, phone number, postal address (“Personal Information”). This information is used only for invoicing, payment, shipping products and updating customers on their orders.

 

Personal Sensitive Data

Dizzy Duck Ltd does not collect Personal Sensitive Data from you.  However, if we do ever receive it, we will process it in accordance with the original intended purpose or the purpose authorised subsequently by the individual by obtaining consent.  Where consent of the individual for the Processing of Personal Information is otherwise required by law or contract, Dizzy Duck Ltd will comply with the law or contract. Dizzy Duck Ltd does not hold on file any Personal Sensitive Data beyond the time required to conduct the work in accordance with the original purpose.

 

Where do we store you data and security.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes. The data is then removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

International Transfer

Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. However, we only use service providers that comply with the EU GDPR legislation.

If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the information, including Personal Information, to United Kingdom and processes it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to this.

 

Log Data

We collect information that your browser sends whenever you visit our website (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

 

Communications and Marketing

Dizzy Duck Ltd regularly communicates updates and marketing expressly connected with its purpose for business.

• We use Social Media to update our customers of the new services and products that we have on offer.
• We issue regular news letter by email to keep our ‘trade’ registered customers up to date with company developments and offers.

 

Controlling your personal information

Dizzy Duck Ltd will not disclose your personal data with any third party except with written consent or when necessary to comply with applicable mandatory laws.

Dizzy Duck Ltd would like to make sure you are fully aware of your data protection rights.

Every user is entitled to the following:

The right to access – You have the right to request Dizzy Duck Ltd for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Dizzy Duck Ltd corrects any information you believe in inaccurate. You also have the right to complete information you feel in incomplete.

The right to erasure – When all contractual obligations have been satisfied, you have the right to request that Dizzy Duck Ltd erase your personal data.

The right to object to processing – You have the right to object to Dizzy Duck Ltd processing your personal data.

The right to portability – You have the right to request the Dizzy Duck Ltd transfers the data we have collected to another organisation, or directly to you.

 

If you make a request, we have one month to respond to you. If you would like to exercise these rights, please contact by:
Email: contact@erinsworldframes.com
Call: +44 (0)191 2498121
Write: The Jam Pot, 41a Marshall Terrace, Gilesgate, Durham, DH1 2HX

Clinical DPO

Dizzy Duck Ltd may at it’s own discretion process data in accordance with individual Data Processing Agreements. All such requests must be made by email. Dizzy Duck Ltd has the right to refuse or amend any processing instructions that may restrict any of it’s intended services or operating procedures.